Walman Employment

We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry.

Walman Optical Company offers a competitive salary and an excellent benefit package, including: medical, dental, 401(k), and, because we are a 100% employee-owned company (ESOP), the structure to share in the profits of the company.

We are seeking motivated, quality employees looking for long term employment. If you fit this description and are interested in pursuing one of the opportunities listed here, please submit your resume and salary history to:

Walman | HR Department
801 12th Avenue North
Minneapolis, MN 55411
Fax 612.520.6096
Email: hr@walman.com

IS Operations and Support Specialist II | Walman IS Dept.
Minneapolis, MN

JOB SUMMARY: Provide advanced Help Desk services to Walman Employees for DVI Operations, commercial and internally developed applications, and Intranet and network connectivity. QUALIFICATIONS: Two-year college/technical school degree and a minimum of four (4) years of relative work experience supporting information services in a multi-site environment; or equivalent combination of education and experience commensurate with position requirements. Additional requisite knowledge and skills: • Advanced DVI software and internal applications knowledge • Complex technical problem analysis and resolution experience • Advanced ophthalmic product knowledge • Working knowledge of computer technology, networks and Microsoft products • Strong customer service and technical support experience • Strong written and verbal communication • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Co. Motor Vehicle Policy PRIMARY RESPONSIBILITIES: • Develop, document and test DVI operational processes and procedures • Recommend, configure, implement and support DVI advanced functionality • Test and deploy DVI releases • Analyze and maintain master data for DVI, data warehouse and vendors • Provide operational and technical support for integrations, vendor partnerships, marketing programs and facility transitions • Train and advise IS Operations and Support Specialist I and Walman employees • Position requires occasional travel (approximately 15% of the time) • Perform other duties as assigned

Account Manager | Walman Optical
Two Available Territories: Eastern and South Eastern

Eastern: Maryland, Virginia and Washington D.C. South Eastern: No. Carolina, So. Carolina, Georgia and Alabama TRAVEL: With over-night requirements. Occasional weekends for conventions, meetings and/or continuing education. DESCRIPTION: • Initiate, maintain, cultivate and grow long-term business relationships with key customers; • Prospect for new business opportunities; • Responsible for the clear and complete communication of product information including features, benefits positioning, limitations, pricing and availability; • Further responsible for communicating and establishing strategic concepts designed to help grow the customers business; • Establish educational seminars for both the principal(s) and staff of the customers business covering both business and product concepts; • Initiate and/or support promotional activities on behalf of customers such as frame “trunk” shows; • Identify and report on the needs of the customer to company management; work with company management to develop programs to satisfy those needs and assist customer in the execution of those programs; POSITION REQUIREMENTS: • Excellent communication skills; • Strong interpersonal skills necessary to initiate and maintain close business relationships; • Ability to analyze and understand business and financial issues; • Ability to analyze and understand strategic marketing plans & implement fully; • Ability to build and demonstrate computer generated spreadsheets; • Ability to work independently with only general supervision; • Strong organizational and administrative skills; • Previous experience in the ophthalmic wholesale community, min 3 yrs. a must; • Must have a strong territory customer base; • Must possess and maintain a valid driver’s license and driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and or move up to 50 Lbs. EXPERIENCE AND EDUCATION: • B.A. Degree with emphasis on business related fields; • 5 years Optical Industry experience; including working in or calling on retail optical businesses; 3 years current wholesale experience a must; • Working knowledge of CRM software tools a plus; • ABO Certification desirable; • Comparable work experience in lieu of above.

Lab Tech I | Walman Optical
Denver, CO

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Account Manager | ImageWear
Arizona & Las Vegas Territory

(Based in greater Phoenix area) JOB SUMMARY: Generate new and active sales within the assigned sales territory. Exceed established sales quotas. Manage high level of customer service and maintain positive business relationships. POSITION RESPONSIBILITIES: • Manage sales activities with accounts in the assigned territory • Utilize the computer to communicate, place orders and maintain reports • Follow the sales call process and be proficient in each area • Submit reports and complete special projects within the timeframe established by sales management • Identify territory zones then develop an effective call cycle to maximize efficiency and productivity • Maintain sales sample bags, materials, and customer information in a neat, clean, and organized manner • Meet / Exceed sales quotas • Maintain effective budgetary control of travel expenses • Communicate pertinent information to all levels of the organization • Protect client and Walman business interests • Perform other duties as assigned by sales management QUALIFICATIONS: • Four-year college degree preferred, with emphasis on business-related fields • Minimum three (3) years optical industry sales experience (ideally frame sales) • Strong self-management, with proven ability to meet & maintain deadlines • Strong presentation and professional selling skills • Basic computer skills • Ability to travel, with up to 50% overnight travel required • Must possess and maintain a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy

Marketing Associate | ADO Practice Solutions
Minneapolis, MN

JOB SUMMARY: The Marketing Associate works in conjunction with the ADO Marketing Manager to grow independent eye care practices in a defined territory. This position involves managing a wide range of marketing collateral, promoting and executing marketing plans, developing brand cohesion for the eye care professional and increasing revenue in all business channels. Position responsibilities also include: tracking and reporting results of all marketing initiatives and recommending improvements as necessary to increase the overall success of marketing efforts. POSITION SPECIFICS: • Oversee full scope of assigned member accounts …responsible for member satisfaction and execution of marketing program deliverables. • Assist in the development of yearly strategic marketing plans for each member. • Measure, track and report results and adjust programs to continually improve performance. • Manage relationships and coordinate marketing activities with customers, internal team members and external partners. • Develop and formulate marketing materials and strategies; internal collateral, direct mail, print advertising, broadcast media, online display ad campaigns, social media, SEM/SEO, internal/external referral promotions, member communications and event coordination, etc. • Occasional travel (25%) to industry and ADO events. Some weekend travel required. • Perform other duties as assigned. EDUCATION / QUALIFICATIONS: • BA or BS Degree in Marketing and a minimum of 3 years of related marketing experience or equivalent combination of education and experience. • Excellent organization and project/campaign management skills. • Experience defining and managing project scope and deliverables using both onsite and offsite resources. • This position requires creativity, flexibility, time management skills and strong verbal and written communication skills. • Proficient in utilizing CRM systems, data analysis and Microsoft Office applications. Experience in Adobe design programs preferred (Photoshop, InDesign & Illustrator). • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy.

Customer Service/Order Entry Clerk II | Walman Central Services
Minneapolis,MN

JOB SUMMARY: Receives requests for quotations, stock orders, and information from customers. Makes quotations on standard items, writes and prepares for order entry, and relays pertinent information to customers. Coordinates with other departments in handling purchase orders and providing service to customers. QUALIFICATIONS: • High school diploma, GED or equivalent • 3 years of relevant work experience, including optical knowledge • Demonstrated ability to deal with customers • Fluent in Microsoft Office; including Word, Excel and Outlook • Strong verbal and written communication skills • Must be organized and detail oriented • Reading & numerical accuracy for order entry required • Must be able to lift and/or move up to 40 pounds DUTIES: • Fully coordinate the ordering, assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings. • Receive requests for price quotations, orders changes, adjustments, and cancellations from customers and branches. • Achieve and maintain a rapport with customers and work to give them the best possible service. • Use PC to retrieve customer information, stock status, order status and make changes. • Use Microsoft Office on a regular basis to make spreadsheets, write memos, and communicate with customers and branches via email. • Perform other duties as assigned.

Customer Service Clerk | Ultra Optics
Brooklyn Park, MN

Work Hours: Monday - Friday, 8:30 a.m. - 5:00 p.m. JOB SUMMARY: To greet customers and vendors in a timely and professional manner by telephone, email and in person. Receive requests for quotations, orders and information from customers. Make quotations on standard items, write orders and relay pertinent order information to customers. Coordinate with other departments in handling purchase orders and providing service to customers. QUALIFICATIONS: • High school diploma, GED or equivalent, plus 1 year of relevant work experience. • Demonstrated ability to deal with customers • Excellent organizational skills • Good verbal and written communication skills DUTIES: • Answer phone calls in a timely professional manner and direct callers accurately using the highest degree of customer service. • Receive phone, email/on-line and fax requests for price quotations, purchase order, adjustments and cancellations directly from customers. • Use PC to retrieve customer information, stock status, status of purchase orders, and to make changes on purchase orders. Ensure correct codes are used for retrieving and inputting information. • Package, sort and route completed work by best carrier. • Perform other duties as assigned

Customer Service Clerk II | Walman Optical
Brooklyn Park, MN

JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS:2 years Customer Service I experience; Ophthalmic and/or DVI software systems experience required; Good organizational and communication skills; Must be highly detail-oriented; Ability to meet and maintain deadlines; Accurate Data entry skills; Must be able to lift and/or move up to 25 pounds. DUTIES: •Receive phone orders from customers in a thorough and friendly manner. •Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. •Frame Tracing and order tray up. •Accurate and timely data entry into DVI system. •Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. •Monitor and expedite back ordered products. Communicate delays in filling order to customer. •Receive and establish procedures for new products and file and organize product information. •Perform other duties as assigned.

Customer Service Clerk / Lab Tech I | Walman Optical
Evansville, IN

Work Hours: Monday – Friday 8:30 am to 5:00 pm JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, tracing, tray-up and other duties. Also, perform a variety of production tasks for manufacturing Rx work. QUALIFICATIONS: • Good organizational and communication skills • Ability to multi-task and meet & maintain deadlines • Must be highly detail-oriented with accurate data entry skills • Demonstrated mechanical aptitude helpful • Specific vision abilities required by this job include close vision and color vision • Must be able to lift and/or move up to 50 pounds • Ophthalmic and/or DVI experience a plus, but not required DUTIES: • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Eyewear frame tracing and order tray up. • Accurate and timely data entry into DVI system. • Machine operation and hand assembly processes in performance or manufacture of prescription eyewear. • Perform other duties as assigned.

Field Service Technician | Walman Instrument Division
Servicing the Philadelphia / North East Region

(Home based out of the New Jersey / Philadelphia area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

National Accounts Sales Director | Nouveau Eyewear
Carrollton, TX

JOB SUMMARY: To lead Nouveau Eyewear’s (Frame Division) overall sales efforts to create, maintain and expand selling relationships in the optical market within chains, mass, high end specialty stores, department stores and the off-price segment of the industry. PRIMARY RESPONSIBILITIES: The National Accounts Sales Director is responsible for new business development, forecasting, account solicitation, and securing orders from potential and existing customers. Provide customer service as required and prepare periodic reports as needed. In addition, this position is responsible for the management of Nouveau’s mass segment (Walmart & Sam’s). QUALIFICATIONS: • BA or BS Degree and 8 years of experience in the optical industry or a combination of relevant education and experience. • Outside sales experience with the ability to manage a complex sales environment. • Excellent communication & organizational skills. • Self-starter, self-motived with a sense of urgency. • Ability and willingness to travel with overnight stays 3-4 nights per week. Occasional weekend tradeshow attendance is also required. • Must possess and maintain a valid driver’s license and insurable driving record that complies with the Walman Optical Co. Motor Vehicle Policy.

Field Service Technician | Walman Instrument Division
Kansas / Eastern Oklahoma Region

(Home based out of the Eastern Kansas or Eastern Oklahoma area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

Inside Sales Supervisor| Walman Optical
Minneapolis, MN

JOB SUMMARY: Supervise employees of the Inside Sales team to use best telesales practices to sell the company’s products and services to customers. Manage incoming leads, grow market share of existing territories and work closely with Account Managers to convert provided leads. Demonstrate a professional demeanor, effective communication skills and indicate a high level of industry knowledge. QUALIFICATIONS: • BA or BS Degree in Marketing or Sales Management, a minimum of two years of telesales experience and two years of Optical related experience or an equivalent combination of education and experience. • Must be proficient on the computer and in Microsoft Office. • Must have strong knowledge of CRM Systems. • Strong verbal and written communication skills. • Creativity, flexibility, and time management skills required. • Occasional travel, 10% of the time. Must possess and maintain a valid driver’s license and insurable driving record that complies with the Walman Optical Co. Motor Vehicle Policy. DUTIES: • Create a strong team, and an environment that allows them to use best telesales practices to develop customer relationships in order to meet budgeted sales objectives of revenue growth in assigned territories. • Create and analyze key sales metrics in order to measure performance, providing business intelligence and recommendations to drive top business performance and areas of focus, areas of growth/improvement. • Monitor and evaluate productivity through team and individual metrics and motivate the Inside Sales team to meet and exceed goals. • Develop and implement telephone marketing programs for the Inside Sales team. • Follow-up on leads from Account Managers or other sources to obtain new business and work closely with Account Managers to communicate progress. • Display excellent understanding of our value-added services and the ability to effectively communicate those benefits to potential and existing accounts. • Deliver on-line informational trainings to new and existing accounts. • Execute on Walman Optical’s consultative selling model. • Account profiling to assess business potential and product opportunity. Assist Account Managers in identifying target opportunities for new accounts. • Perform other duties as assigned.

Equal Employment Opportunity/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law. To request that the company consider granting an accommodation, please contact the Walman - Human Resources Department at 612.520.6021.