Walman Employment

We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry.

Walman Optical Company offers a competitive salary and an excellent benefit package, including: medical, dental, 401(k), and, because we are a 100% employee-owned company (ESOP), the structure to share in the profits of the company.

We are seeking motivated, quality employees looking for long term employment. If you fit this description and are interested in pursuing one of the opportunities listed here, please submit your resume and salary history to:

Walman | HR Department
801 12th Avenue North
Minneapolis, MN 55411
Fax 612.520.6096
Email: hr@walman.com

Quality Engineer | X-Cel Specialty Contacts
Duluth, GA

Job Summary: Responsible for sustaining manufacturing and validations through adherence to established design control processes, good quality and documentation practices. The key responsibility of this position is to exercise judgement and take action while adhering to defined quality procedures during project support & improvement. Qualifications: • Bachelor’s degree in Engineering or Technology and 5+ years’ experience in the Medical Device or Engineering Industry • Knowledge of the Medical Device Industry and cGxP • Experience with FDA QSR Regulations and ISO 13485 • Green Belt Six -Sigma Certification • Working experience with Six-Sigma Methodology (DOE, Process Capability, Gage R&R, etc.) • Technical writing competency (engineering studies/reports, IQ/OQ/PQ, SOPs, and work instructions) Duties: • Lead initiatives for continuous quality improvements. • Under the guidance of the Quality leadership, work to improve performance of manufacturing systems, e.g. yield, cycle-time, quality requirements, maintenance needs. • Generate and maintain quality metrics • Execute project timelines and milestones and bring them to completion on time, within budget. • Generate and maintain risk analysis for product, process and design. • Create and edit documents to support Quality. • Initiate and manage projects with adherence to program-management guidelines. • Lead qualification/validation activities with Product Managers, Manufacturing and Engineers on legacy, new or modified processes and equipment. • Perform other duties as assigned.

IS Operations and Support Specialist II | Walman IS Dept.
Minneapolis, MN

JOB SUMMARY: Provide advanced Help Desk services to Walman Employees for DVI Operations, commercial and internally developed applications, and Intranet and network connectivity. QUALIFICATIONS: Two-year college/technical school degree and a minimum of four (4) years of relative work experience supporting information services in a multi-site environment; or equivalent combination of education and experience commensurate with position requirements. Additional requisite knowledge and skills: • Advanced DVI software and internal applications knowledge • Complex technical problem analysis and resolution experience • Advanced ophthalmic product knowledge • Working knowledge of computer technology, networks and Microsoft products • Strong customer service and technical support experience • Strong written and verbal communication • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Co. Motor Vehicle Policy PRIMARY RESPONSIBILITIES: • Develop, document and test DVI operational processes and procedures • Recommend, configure, implement and support DVI advanced functionality • Test and deploy DVI releases • Analyze and maintain master data for DVI, data warehouse and vendors • Provide operational and technical support for integrations, vendor partnerships, marketing programs and facility transitions • Train and advise IS Operations and Support Specialist I and Walman employees • Position requires occasional travel (approximately 15% of the time) • Perform other duties as assigned

Account Manager | Walman Optical
Two Available Territories: Eastern and South Eastern

Eastern: Maryland, Virginia and Washington D.C. South Eastern: No. Carolina, So. Carolina, Georgia and Alabama TRAVEL: With over-night requirements. Occasional weekends for conventions, meetings and/or continuing education. DESCRIPTION: • Initiate, maintain, cultivate and grow long-term business relationships with key customers; • Prospect for new business opportunities; • Responsible for the clear and complete communication of product information including features, benefits positioning, limitations, pricing and availability; • Further responsible for communicating and establishing strategic concepts designed to help grow the customers business; • Establish educational seminars for both the principal(s) and staff of the customers business covering both business and product concepts; • Initiate and/or support promotional activities on behalf of customers such as frame “trunk” shows; • Identify and report on the needs of the customer to company management; work with company management to develop programs to satisfy those needs and assist customer in the execution of those programs; POSITION REQUIREMENTS: • Excellent communication skills; • Strong interpersonal skills necessary to initiate and maintain close business relationships; • Ability to analyze and understand business and financial issues; • Ability to analyze and understand strategic marketing plans & implement fully; • Ability to build and demonstrate computer generated spreadsheets; • Ability to work independently with only general supervision; • Strong organizational and administrative skills; • Previous experience in the ophthalmic wholesale community, min 3 yrs. a must; • Must have a strong territory customer base; • Must possess and maintain a valid driver’s license and driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and or move up to 50 Lbs. EXPERIENCE AND EDUCATION: • B.A. Degree with emphasis on business related fields; • 5 years Optical Industry experience; including working in or calling on retail optical businesses; 3 years current wholesale experience a must; • Working knowledge of CRM software tools a plus; • ABO Certification desirable; • Comparable work experience in lieu of above.

Lab Tech II | Walman Optical
Jackson, MI

Job Summary: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. Qualifications • Minimum 3 years of Optical Lab work experience • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision • Excellent lensometry skills required. Duties: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk I | Walman Optical
Jackson, MI

Job Summary: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. Qualifications: • Good organizational and communication skills • Accurate Data entry • Ability to meet and maintain deadlines • Must be able to lift and/or move up to 25 pounds • Ophthalmic & Digital Vision Inc. (DVI) software experience a plus, but not required. Duties: • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Frame Tracing and order tray up. • Accurate and timely data entry into DVI system. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Receive and establish procedures for new products and file and organize product information. • Perform other duties as assigned.

A/R Tech 1 | Walman Optical
Omaha, NE

3rd Shift: Sun - Thurs 10:00 pm to 6:30 am Job Summary: Perform all aspects of the A/R Coating process. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. Qualifications: • Prior optical experience a plus • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision. Duties: • Inspect, rack and make lenses ready for coating • Load racks into dip coating machine • Prepare all solutions for the coating process & assure daily supplies are stocked • Sandblast A/R Coater parts • Perform maintenance on production equipment • Sort incoming work by date, material and process • Perform other duties as needed

Lab Tech I | Walman Optical
Sioux Falls, SD

JOB SUMMARY: Finish Room -Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: High School diploma, GED or equivalent • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk / Lab Tech I | Walman Optical
Missoula, MT

Work Hours: Monday – Friday 8:30 am to 5:00 pm JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, tracing, tray-up and other duties. Also, perform a variety of production tasks for manufacturing Rx work. QUALIFICATIONS: • Good organizational and communication skills • Ability to multi-task and meet & maintain deadlines • Must be highly detail-oriented with accurate data entry skills • Demonstrated mechanical aptitude helpful • Specific vision abilities required by this job include close vision and color vision • Must be able to lift and/or move up to 50 pounds • Ophthalmic and/or DVI experience a plus DUTIES: Receive phone orders from customers in a thorough and friendly manner; Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely; Monitor and expedite back ordered products. Communicate delays in filling order to customer; Frame Tracing and order tray up; Accurate and timely data entry into DVI system; Machine operation and hand assembly processes in performance or manufacture of prescription eyewear; Perform other duties as assigned.

Regional Operations Manager | Walman Optical
West Region...Including the following branch locations: Minot, Fargo, Denver, Las Vegas, Billings, Missoula, and Kent.

Minneapolis based preferred or Western airline hub city, such as Denver or Seattle TRAVEL: Extensive travel required for on-site branch visits, 80% or more. Occasional weekends for operations projects, meetings and/or continuing education. Managerial responsibility for the efficient operation of all branch laboratories within assigned region. Responsible for the management and efficient use of all Ophthalmic Division operational assets; directly responsible for asset optimization and branch profitability. POSITION SPECIFICS: • Strong personal leadership, customer service, and communications skills; • Strong organizational, motivational and administrative skills; analytical skills; experience with manufacturing and process workflow optimization; • Excellent understanding of branch operations and customer care for optimal service, production and workflow efficiencies; • Ability to train and direct personnel; • Advanced computer skills with business process design applications; Digital Vision Inc. (DVI) optical lab software knowledge important; • Must possess and maintain a valid driver’s license with insurable driving record that complies with the Walman Optical Motor Vehicle Policy. EXPERIENCE AND EDUCATION: • Four-year college degree or equivalent experience • Training in optical technology or equivalent manufacturing industry experience • Advanced computer skills; Digital Vision Inc. (DVI) optical lab software preferred • Minimum 5 years management or supervisory experience • Must be able to travel by air and auto.

Customer Service Supervisor | Walman Optical
Brooklyn Park, MN

JOB SUMMARY: Supervise employees and manage to a high level of efficiency the Customer Service area of the branch. Manage and report on Metrics using technology to organize, automate and synchronize sales, marketing, customer service and technical support. The Customer Service Supervisor is responsible for training and managing people and the maintenance of a TEAM environment. QUALIFICATIONS/EXPERIENCE: • Four years of laboratory/office environment experience. • Supervisory experience a plus. • Ability to demonstrate and perform to high levels of competency all aspects of Customer Service duties. • Good interpersonal, organizational and communication skills • Excellent leadership skills; ability to maintain even workflow and a motivating work environment. • Keyboard & PC experience required, specifically DVI Operating System. • CRM background preferred, including managing the company’s interactions with current and potential customers. DUTIES: • Must be able to handle all duties within Customer Service area. • Monitor and evaluate productivity through team and individual metrics and motivate the Customer Service Team to exceed goals. • Display excellent understanding of our unique selling proposition and develop the Customer Service Team to effectively communicate those benefits to potential and existing accounts. • Effectively communicate company policies and procedures to team. • Manage and train employees within the Customer Service area and assure timely performance reviews and proper documentation of performance issues. • Responsible for scheduling vacation and employee hours and for maintaining attendance and morale in the department. • Maintain a close association with accounts and address issues of product information and Rx service…render decisions to accounts on matters of company policy and procedures. • Performs other duties as assigned.

Production/Finished Product Inspector | Walman Optical
Brooklyn Park, MN

3Rd Shift: Mon-Fri 10:00 pm to 6:00 am JOB SUMMARY: Responsible for product inspection and quality control for all surfaced and/or cut & edge Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: •High School diploma, GED or Equivalent •Minimum 3 years of production experience •Demonstrate excellent skills in reading of a Lensometer and interpreting results and findings •Knowledge of ANSI standards applicable to eyewear req’d •Ability to multi-task •Must be highly detail-oriented •Demonstrated mechanical aptitude helpful •Must be able to work in a fast-paced environment •Employee must be able to lift and/or move up to 25 pounds •Specific vision abilities required by this job include close vision and color vision DUTIES: Use a Lensometer and interpret results and findings; Interpret customers' Rx requirements and have total understanding of the production work ticket as produced via lab software/operating system; Troubleshoot all facets of production problems to bring about acceptable production quality and service levels; Perform other duties as assigned.

Machine Technician | Ultra Optics
Brooklyn Park, MN

Work Hours: Monday – Friday, 7:00 a.m. - 3:30 p.m. JOB SUMMARY: Assemble new equipment to stated specifications and adhere to standard operating procedures, repair and recondition used equipment. Assist with shipping and other shop activities. QUALIFICATIONS: • Position requires High School diploma, GED or equivalent and work experience commensurate with position requirements. • Demonstrated aptitude in: mechanical, electrical & pneumatic systems. • Good communication skills and ability to work on simultaneous projects is also required. • Position requires exposure to hazardous substances/chemicals that requires safety training. • Must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job includes close vision. DUTIES: Assemble equipment for customers use and assure proper operation of equipment by performing test procedures. Repair and recondition used equipment and perform other shop responsibilities. Perform other duties as assigned.

Field Service Technician | Walman Instrument Division
North Carolina / Eastern Region

(Home based out of the Raleigh-Durham area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

Field Service Technician | Walman Instrument Division
Kansas / Eastern Oklahoma Region

(Home based out of the Eastern Kansas or Eastern Oklahoma area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

Branch Manager | Walman Optical
Brooklyn Park, MN

JOB SUMMARY: Overall leadership and managerial responsibility for the efficient operation and production of an Ophthalmic Laboratory serving the account base in such a way as to expand and sustain the growth of the branch. Additionally, the Branch Manager is responsible for laboratory profitability and maintenance of a TEAM environment among the office and production staff in the service to our accounts. POSITION SPECIFICS: • Must be technically sound and have familiarity with lab functions for the production of ophthalmic lenses; • Working knowledge of inventory control methods, P & L statements and production work flow; • Strong personal leadership and communication skills; • Ability to build/manage employee team...hire, train, coach and motivate personnel; • Maintain a safe work environment in compliance with OSHA standards; • Ability to interface with customer accounts and sales team...retain, develop and foster customer relations. • Must possess and maintain a valid Driver’s License and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy. QUALIFICATIONS / EXPERIENCE: • Management / Assistant Management experience • Minimum 5 years hands-on optical laboratory production experience; Surface &/or Finish • Training in optical technology or equivalent manufacturing industry experience • Digital Vision Inc. (DVI) optical manufacturing software experience a major plus.

Lab Tech I | Walman Optical
La Crosse, WI

Job Summary: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. Qualifications: • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision Duties: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Lab Tech I | Walman Optical
Jackson, MI

JOB SUMMARY: Finish Room...Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • High School diploma, GED or equivalent • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Bilingual Customer Relations Supervisor | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Coordinate day-to-day activities and provide leadership, development, and training to a team of customer service representatives and/or consultants. Conduct direct discussions with customers regarding technical needs as well as business inquiries, perform data entry, and coordinate with other departments to provide service to accounts. QUALIIFICATIONS: • Position requires a high school diploma/GED or equivalent and 4 years of laboratory office environment experience or a combination of education and experience commensurate with department function(s). • Supervisory experience in a technical customer service environment is a plus. • Must receive and maintain NCLE certification. • Previous background should include optical knowledge as well as demonstrated ability to deal with customers. • Typing skills and functional knowledge of PC’s and various business software packages necessary. • Must be organized and detail oriented. • Strong verbal and written communication skills required. • Bilingual skills required; English & Spanish are a must (writing, translating & listening) DUTIES: • Provide leadership to team of customer service representatives and/or consultants, and support to the requirements established by the department management for execution of world class customer service. • Receive, process, and communicate price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Use PC to retrieve customer information, stock status information, the status of orders, and to input customer orders. • Support the development of business reports or other communications needed by staff or customers. • Assist manager and assume responsibilities in their absences. • Manage and train employees within the Customer Service area and conduct timely performance evaluations, proper documentation of performance issues and maintain a motivating work environment for customer service team and Contact Lens Consultants. • Perform other duties as assigned.

Equal Employment Opportunity/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law. To request that the company consider granting an accommodation, please contact the Walman - Human Resources Department at 612.520.6021.