Walman Employment

We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry.

Walman Optical Company offers a competitive salary and an excellent benefit package, including: medical, dental, 401(k), and, because we are a 100% employee-owned company (ESOP), the structure to share in the profits of the company.

We are seeking motivated, quality employees looking for long term employment. If you fit this description and are interested in pursuing one of the opportunities listed here, please submit your resume and salary history to:

Walman | HR Department
801 12th Avenue North
Minneapolis, MN 55411
Fax 612.520.6096
Email: hr@walman.com

Field Training Manager | Walman Optical
Minneapolis, MN

JOB SUMMARY: Manage, design, develop, coordinate and conduct large or small scale training programs in support of Walman Optical initiatives. Work closely with sales team, marketing and Director of Education to develop and execute training to sales team for use in their territories. QUALIFICATIONS: •Four year college degree and three years relevant work experience or equivalent combination of education and experience. •Experienced with Microsoft Office Suite with emphasis on PowerPoint development. Experience with web based training programs. •Certified Optician by American Board of Opticianry, ABO Master Level and by National Contact Lens Examiners NCLE preferred. Speaker approved for both areas. Specialized knowledge of optical industry preferred. •Proven ability to provide effective training program to adult learners through traditional and modern training methods. •Willingness to travel by auto and air a minimum of 30% of the time, with overnight stays required. Must possess and maintain a valid driver’s license and driving record that complies with the Walman Optical Company Motor Vehicle Policy. POSITION RESPONSIBILITIES: •Identify training needs and translate requirements into trainings that will support the divisional objectives. •Conduct excellent training, regularly, to Account Managers and Branches. •Partner and collaborate with internal teams and subject matter experts to develop strong training material and aids. •Develop and deliver customer training programs in coordination with Account Managers. •Stay up-to-date with new products, managed care and trends in the industry. Translate those into trainings that will benefit the sales team and their accounts. •Effectively track results of training programs and report on outcomes. Use results to improve or modify training programs. •Quarterly travel to trade shows and regional events, as well as, co-travel with Account Manager Team. •Perform other duties as assigned.

Service Technician I | Walman Instrument Division
St Paul, MN

Work Hours: Full-Time / Day Shift: Monday thru Friday 8:30 am - 5:00 pm JOB SUMMARY: Perform repair and maintenance service work in shop and on occasion at customer location. Prepare service receipts for quotations and invoicing, preparation and packaging of instruments for delivery or shipping. Some communication with customer & vendors. QUALIFICATIONS: • Demonstrated mechanical and/or electrical aptitude • Understanding of mechanical/electrical schematics/drawings • Understanding of ophthalmic instrumentation, hydraulic systems and printed circuit boards is preferred • Strong communication skills • Current driver’s license & driving record that complies with Walman Motor Vehicle Policy. • Must be able to lift and/or move up to 50 pounds DUTIES: • Repair/Maintenance Service work in shop or on-site • Prepare service quotations and receipts for invoicing • Telephone communications with customers/vendors • Preparation and packaging of instrumentation for delivery or shipping

Product Development Coordinator | Nouveau Eyewear
Carrollton, TX

JOB SUMMARY: The Product Development Coordinator is responsible for creative design and development of eyewear collections (licensed brands and private label) for direct, wholesale, and alternate channels of business as well key retail accounts, under the direction of the Director of Product Development. PRIMARY RESPONSIBILITIES: Development Projects... •Implement product design and development as directed based on cost and sales objectives, sourcing guidelines, trends/competitive research, licensor commitments and customer requirements. •Responsible for development of assigned brands/projects within the typical 8-12 month process of development to launch. This includes: Providing clear communication to manufacturers, prototype sample maintenance, and product follow through from concept to launch. Research... •Perform style, trend and competitive analysis on a frequent basis to ensure knowledgeable product design/development recommendations. This includes: Monthly customer and competitive store visits, ongoing web research, accompany sales reps on sales calls, and ongoing communication and alignment with sales and marketing teams. Other Duties... •Prepare and participate in manufacturer development meetings; Maintain project status report to ensure all projects are documented and timelines are followed. Coordinate onsite meetings. •Prepare for and participate in customer meetings, presentations and trade shows as needed; Prepare samples and provide negotiated costs to sales reps. •Assist in planning and participate in strategic sales meetings; Prepare product training materials for sales, in coordination with marketing team. •Perform other duties as assigned. QUALIFICATIONS: •Bachelors’ Degree, preferably in Fashion Design plus two years of experience in product design/development in optical or apparel/accessories; or equivalent combination of education and experience •Strong verbal and written communication skills and effective interpersonal skills. •Must have effective presentation and public speaking skills •Working knowledge of Microsoft Office Suite of products •Must be detail oriented, efficiency driven and adaptable.

Customer Service Representative | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Receive incoming calls, data entry of orders, transfer calls to appropriate personnel and coordinate with other departments to provide service to customers. QUALIIFICATIONS: •Position requires a high school diploma/GED or equivalent and 6 months to 1 year of relevant work experience. •Typing skills and functional knowledge of PC’s. •Previous background should include demonstrated ability to deal with customers. •Must be organized and detail oriented. •Strong verbal and written communication skills required. DUTIES: •Receive requests for price quotations, orders, order changes, adjustments and cancellations directly with customers. •Use PC to retrieve customer information, product availability, order status and to input customer orders. Ensuring that correct codes are used. •Balance answering calls with varies administrative duties while maintaining an even distribution load. •Understand and communicates company policies and procedures, promotions and contracts in a diplomatic and cordial manner. •Maintain focus and achieve individual objectives as it pertains to company and departmental goals. •Perform other duties as assigned.

Customer Service Representative | ImageWear
Minneapolis, MN

JOB SUMMARY: Receives requests for orders and lead times from customers and sales reps; keys orders, and relays pertinent order information to customers and sales reps. QUALIFICATIONS: •Position requires High School diploma or equivalent, plus one year of relevant work experience. •Requires strong verbal and written communication skills. •Requires professional ethics, tact and courtesy in dealing with internal & external customers. •Basic computer skills are necessary including Microsoft Word & Excel DUTIES: •Receives telephone requests for orders, order changes, adjustments and cancellations directly from customers and sales people. •Achieves and maintains rapport with customers and works to give them the best possible service. •Uses a PC to retrieve customer information, stock status information, status of purchase orders and to make changes on customer purchase orders. •Ensures that correct codes are used for retrieving and inputting information. •Follows up on inquiries by checking for delivery information. •Performs quality control on orders for accuracy. •Checks with credit department concerning credit status of customer when rush orders are received. •Performs other duties as assigned

Customer Service Clerk II | Walman Optical
Brooklyn Park , MN

Hours: Mon- Fri 11:30 am to 8:00 pm (Hours subject to change) JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS:2 years Customer Service I experience; Ophthalmic and/or DVI experience required; Good organizational and communication skills; Must be highly detail-oriented; Ability to meet and maintain deadlines; Accurate Data entry skills; Must be able to lift and/or move up to 25 pounds. DUTIES: •Receive phone orders from customers in a thorough and friendly manner. •Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. •Frame Tracing and order tray up. •Accurate and timely data entry into DVI system. •Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. •Monitor and expedite back ordered products. Communicate delays in filling order to customer. •Receive and establish procedures for new products and file and organize product information. •Perform other duties as assigned.

Lab Tech II | Walman Optical
Dayton, OH

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • 3 years laboratory work experience • Excellent lensometry skills required • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk I| Walman Optical
Eau Claire, WI

JOB SUMMARY: Perform a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS: • Good organizational and communication skills • Accurate data entry skills • Ability to meet and maintain deadlines • Must be able to lift and/or move up to 25 pounds • Ophthalmic & Digital Vision Inc.(DVI) software experience a plus DUTIES: • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Frame Tracing and order tray up. • Accurate and timely data entry into DVI system. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Receive and establish procedures for new products and file and organize product information. • Perform other duties as assigned.

Lab Tech II | Walman Optical
Traverse City, MI

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • 3 years laboratory work experience • Excellent lensometry skills required • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Service Technician 2 | Walman Instrument Division
St. Paul, MN

JOB SUMMARY: Perform advanced technology service and repair work in the Service Department and provide trouble shooting support to customers and coworkers via telephone and email. QUALIFICATIONS: •2 year Associates Degree in Computer/Electronic Technology or Biomedical Technology or work experience commensurate with position requirements. •Demonstrated mechanical/electrical aptitude. •Understanding of mechanical/electrical schematics/drawings. •Good interpersonal skills and strong communication skills. •Must be able to lift and/or move up to 70 pounds. •Position may require periodic travel for product-specific training. DUTIES: •Utilize specialized electronic testing equipment to perform advanced technology service & repair work. •Perform diagnostics trouble shooting support via phone and email. •Read & Interpret electrical schematics, analyzes digital and analogue waveforms, and performs component-level circuit board repairs. •Complete service reports and maintains accurate time log data sheets. •Prepare service estimates for parts, labor and shipping and obtains customer authorization for service work based on estimated costs. •Achieve and maintain proper work standards to stated specifications. •Perform other duties as assigned.

Lab Tech II | Walman Optical
Green Bay, WI

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing prescription eyewear. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • Minimum 3 years of Optical Lab work experience • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision • Excellent lensometry skills required. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear

Lab Tech II | Walman Optical
Milan, IL

Surface Room... Monday-Friday 7:30 am to 4:00 pm JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • 3 years laboratory work experience • Excellent lensometry skills required • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Data Entry / Customer Service Clerk | Walman Optical
Milan, IL

Work Hours: Mon-Thurs 9:00 am to 5:30 pm & Friday 9:30 am to 6:00 pm Job Summary: Responsible for timely and accurate data entry of information into the Digital Vision, Inc. software system and the handling of customer orders and inquiries. Qualifications: • Good organizational and communication skills • Ability to multi-task & work in a fast-paced environment • Must be highly detail-oriented • Ability to meet and maintain deadlines • Accurate Data entry • Ophthalmic and/or DVI experience preferred • Must be able to lift 25 pounds Duties: • Accurate and timely data entry into DVI system. • Understand and apply company promotions, policies and procedures in carrying out the order entry function(s). • Check completed Rx for correctness prior to issuing to lab for processing. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Monitor and expedite back ordered products. Communicate • delays in filling order to customer or customer service. • Receive and establish procedures for new products and file and organize product information. • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.

Lab Tech I | Walman Optical
Bemidji, MN

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • High School diploma, GED or equivalent • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk I | Walman Optical
Brooklyn Park, MN

Work Hours: Mon-Fri 11:30 am to 8:00 pm (Hours subject to change) Two Positions Available... JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up. QUALIFICATIONS: • High School diploma, GED or equivalent and 1 year of relevant work experience • Good organizational and communication skills • Accurate Data entry • Ability to meet and maintain deadlines • Must be able to lift and/or move up to 25 pounds • Ophthalmic & Digital Vision Inc. (DVI) Software System experience a plus DUTIES: • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Frame tracing and order tray up. • Accurate and timely data entry into DVI software system. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Receive and establish procedures for new products and file and organize product information. • Perform other duties as assigned.

Machine Technician | Ultra Optics
Brooklyn Park, MN

Work Hours: Monday – Friday, 7:00 a.m. - 3:30 p.m. JOB SUMMARY: Assemble new equipment to stated specifications and adhere to standard operating procedures, repair and recondition used equipment. Assist with shipping and other shop activities. QUALIFICATIONS: • Position requires High School diploma, GED or equivalent and work experience commensurate with position requirements. • Demonstrated aptitude in: mechanical, electrical & pneumatic systems. • Good communication skills and ability to work on simultaneous projects is also required. • Position requires exposure to hazardous substances/chemicals that requires safety training. • Must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job includes close vision. DUTIES: Assemble equipment for customers use and assure proper operation of equipment by performing test procedures. Repair and recondition used equipment and perform other shop responsibilities. Perform other duties as assigned.

Customer Relations Supervisor - Bilingual | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Coordinate day-to-day activities and provide leadership, development, and training to a team of customer service representatives and/or consultants. Conduct direct discussions with customers regarding technical needs as well as business inquiries, perform data entry, and coordinate with other departments to provide service to accounts. QUALIIFICATIONS: • Position requires a high school diploma/GED or equivalent and 4 years of laboratory office environment experience or a combination of education and experience commensurate with department function(s). • Supervisory experience in a technical customer service environment is a plus. • Must receive and maintain NCLE certification. • Previous background should include optical knowledge as well as demonstrated ability to deal with customers. • Typing skills and functional knowledge of PC’s and various business software packages necessary. • Must be organized and detail oriented. • Strong verbal and written communication skills required. • Bilingual skills required; English & Spanish are a must (writing, translating & listening) DUTIES: • Provide leadership to team of customer service representatives and/or consultants, and support to the requirements established by the department management for execution of world class customer service. • Receive, process, and communicate price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Use PC to retrieve customer information, stock status information, the status of orders, and to input customer orders. • Support the development of business reports or other communications needed by staff or customers. • Assist manager and assume responsibilities in their absences. • Manage and train employees within the Customer Service area and conduct timely performance evaluations, proper documentation of performance issues and maintain a motivating work environment for customer service team and Contact Lens Consultants. • Perform other duties as assigned.

Inside Sales Representative | ADO Practice Solutions
Minneapolis, MN

Job Summary: Uses best telesales practices to sell the company’s products and services to prospective and established customers. Qualifications: •AA, BA or BS Degree in Marketing or Sales Management and 2 years of proven telephone sales experience and/or 2 years experience working as an Optician/Contact Lens fitter. •Must have the ability to sell business solutions. •Strong verbal and written communication skills. •Good typing skills and PC knowledge. •Must be organized and detail oriented. Duties: •Develop and implement telephone marketing programs with the goal of adding new members and increasing participation of existing members. •Contact qualified leads/prospects to grow our business. •Administration & communication of internal and external sales promotions; processing IS reports and data for tracking. •Keep records and prepare reports on weekly sales activities. •Receive incoming sales calls & processes requests for information. •Work with ADO vendors to increase vendor membership and participation levels. •May travel to customer locations for follow-up or presentations. •Perform other duties as assigned.

Lab Tech I | Walman Optical
Traverse City, MI

Three Positions Available... JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Optical Laboratory Branch Manager | Walman Optical
Green Bay, WI

JOB RESPONSIBILITIES: Efficient operation & production of a Walman Network Laboratory serving the account base in such a way as to expand and sustain the growth of the branch. Additionally, the Branch Manager is responsible for laboratory profitability and maintenance of a TEAM environment among the office and production staff in the service to our accounts. QUALIFICATIONS/EXPERIENCE: • Minimum 5 years Management / Assistant Management experience • Hands-On Laboratory Production experience a plus; Surfacing &/or Finishing • Walman Customer Service &/or DVI Operating System experience a plus

Equal Employment Opportunity/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law. To request that the company consider granting an accommodation, please contact the Walman - Human Resources Department at 612.520.6021.