Walman Employment

We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry.

Walman Optical Company offers a competitive salary and an excellent benefit package, including: medical, dental, 401(k), and, because we are a 100% employee-owned company (ESOP), the structure to share in the profits of the company.

We are seeking motivated, quality employees looking for long term employment. If you fit this description and are interested in pursuing one of the opportunities listed here, please submit your resume and salary history to:

Walman | HR Department
801 12th Avenue North
Minneapolis, MN 55411
Fax 612.520.6096
Email: hr@walman.com

Director of Field Operations | Walman Optical
Minneapolis, MN

JOB SUMMARY: Managerial responsibility for the efficient operation of branch laboratories and related functions of Walman Optical as assigned by VP/General Manager of the Division. POSITION SPECIFICS: • Leadership role for operations program management and consulting for branch manufacturing and service operations including: purchasing, materials management, maintenance, tooling, manufacturing engineering, production scheduling, planning, quality assurance and customer service to obtain optimum efficiency and safety of operations. • Leads in alignment with the Global Supply Chain function, the responsibilities and objectives which ensure parts, supplies and materials are available, optimal, high quality at lowest overall cost. • Co-ordinates and supports quality assurance and engineering initiatives and programs. Develops operating procedures to maintain and improve high production quality in order to achieve and maintain a market-leading position. • Actively participate and engage in continuous improvement processes such as our Four Disciplines of Execution (4DX) program. EXPERIENCE/EDUCATION/QUALIFICATIONS: • 4 year college degree or equivalent manufacturing industry experience; optical industry experience preferred. • A minimum of eight years of operational responsibilities such as in-company job experience at a managerial level. • Strong leadership and communication skills. • Experience and proficiency with Microsoft Office Suite of Products. • Strong analytical skills required. • Training or education of automated and robotic handling systems and automated workflow analysis. • Must be willing to travel 50% of time. • Must possess and maintain valid driver’s license and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy.

IS Operations and Support Specialist II | Walman IS Dept.
Minneapolis, MN

JOB SUMMARY: Provide advanced Help Desk services to Walman Employees for DVI Operations, commercial and internally developed applications, and Intranet and network connectivity. QUALIFICATIONS: Two-year college/technical school degree and a minimum of four (4) years of relative work experience supporting information services in a multi-site environment; or equivalent combination of education and experience commensurate with position requirements. Additional requisite knowledge and skills: • Advanced DVI software and internal applications knowledge • Complex technical problem analysis and resolution experience • Advanced ophthalmic product knowledge • Working knowledge of computer technology, networks and Microsoft products • Strong customer service and technical support experience • Strong written and verbal communication • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Co. Motor Vehicle Policy PRIMARY RESPONSIBILITIES: • Develop, document and test DVI operational processes and procedures • Recommend, configure, implement and support DVI advanced functionality • Test and deploy DVI releases • Analyze and maintain master data for DVI, data warehouse and vendors • Provide operational and technical support for integrations, vendor partnerships, marketing programs and facility transitions • Train and advise IS Operations and Support Specialist I and Walman employees • Position requires occasional travel (approximately 15% of the time) • Perform other duties as assigned

Lab Tech II | Walman Optical
Brooklyn Park, MN

Work Hours: 2nd SHIFT: Monday – Friday 4:00 pm to Midnight (Hours subject to change) Job Summary: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. Qualifications • Minimum 3 years of Optical Lab work experience • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision • Excellent lensometry skills required. Duties: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

International Customer Service Representative | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Receive incoming calls; data entry of orders, transfer calls to appropriate personnel and coordinate with other departments to provide service to customers. QUALIFICATIONS: • High School diploma, GED or equivalent; plus six months to one year of related work experience. • Demonstrated ability to deal with customers. • Strong verbal and written communication skills. • Bilingual skills; Spanish and English are a must (writing, translating & listening skills required). • Must be organized and detail oriented. • PC knowledge and good typing skills required. DUTIES: • Receive price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Maintain rapport with customers and works to give them the best possible service. • Use PC to retrieve customer information, product availability, order status, and to input customer orders. • Must be able to take a minimum of 50 calls per day and type a minimum of 150 orders daily. • Create shipping proformas, invoices, and customs forms • Ship, pack, track and organize all international shipments. • Responsible for collection calls to past due accounts. • Other duties as assigned.

A/R Tech I | Walman Optical
Omaha, NE

Work Hours: 3rd SHIFT: Sunday - Thursday 10:00 pm to 6:30 am (Hours subject to Change) JOB SUMMARY: Perform all aspects of the A/R Coating process. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • Prior optical experience a plus • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision. DUTIES: • Inspect, rack and make lenses ready for coating • Load racks into dip coating machine • Prepare all solutions for the coating process & assure daily supplies are stocked • Sandblast A/R Coater parts • Perform maintenance on production equipment • Sort incoming work by date, material and process • Perform other duties as needed

Lab Tech I | Walman Optical
Omaha, NE

2ND SHIFT: Mon- Fri 3:30 pm to 12:00 am (Hours subject to change) JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Lab Tech I | Walman Optical
Rockford, IL

JOB SUMMARY: Finish Room -Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: High School diploma, GED or equivalent • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Primary responsibility will include, but, not limited to: Lens Tinting. Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Mailroom / Customer Service Clerk I | Walman Optical
Fargo, ND

Part-Time Position JOB SUMMARY: Responsible for the timely movement of materials in and out of the mailroom. Perform a variety of customer service duties such as answering telephone inquiries, entering orders, frame tracing and order tray up. QUALIFICATIONS: Good organizational and communication skills Accurate Data entry Ability to meet and maintain deadlines Able to lift and/or move 50 pounds DUTIES: • Opens and sorts all incoming mail and orders according to established procedures. • Packages completed work for shipment in a neat and professional appearing manner, including informational and/or promotional materials. • Sorts and routes completed work by best carrier. • Order mailroom supplies as needed. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Match invoices and file as necessary. • Frame tracing and order tray up. • Accurate and timely data entry. • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Perform other duties as assigned.

Regional Operations Manager | Walman Optical
West Region...Including the following branch locations: Minot, Fargo, Denver, Las Vegas, Billings, Missoula, and Kent.

Minneapolis based preferred or Western airline hub city, such as Denver or Seattle TRAVEL: Extensive travel required for on-site branch visits, 80% or more. Occasional weekends for operations projects, meetings and/or continuing education. Managerial responsibility for the efficient operation of all branch laboratories within assigned region. Responsible for the management and efficient use of all Ophthalmic Division operational assets; directly responsible for asset optimization and branch profitability. POSITION SPECIFICS: • Strong personal leadership, customer service, and communications skills; • Strong organizational, motivational and administrative skills; analytical skills; experience with manufacturing and process workflow optimization; • Excellent understanding of branch operations and customer care for optimal service, production and workflow efficiencies; • Ability to train and direct personnel; • Advanced computer skills with business process design applications; Digital Vision Inc. (DVI) optical lab software knowledge important; • Must possess and maintain a valid driver’s license with insurable driving record that complies with the Walman Optical Motor Vehicle Policy. EXPERIENCE AND EDUCATION: • Four-year college degree or equivalent experience • Training in optical technology or equivalent manufacturing industry experience • Advanced computer skills; Digital Vision Inc. (DVI) optical lab software preferred • Minimum 5 years management or supervisory experience • Must be able to travel by air and auto.

Lab Supervisor 2 | Walman Optical
Brooklyn Park, MN

JOB SUMMARY: Supervise employees and manage to a high level of efficiency in the manufacturing area of the branch. Manage and report on team metrics, using tools in our Four Disciplines of Execution (4DX) program. The Supervisor is also responsible for providing communication and coaching to all teammates and for the maintenance of a TEAM environment. QUALIFICATIONS/EXPERIENCE: • Associates Degree or specialized training and 6 years of laboratory environment or experience commensurate with department functions. • Must be able to perform to high levels of competency all aspects of lab manufacturing. • Good interpersonal, organizational and communication skills. • Prior Supervisory experience preferred. • Excellent leadership skills with ability to maintain an even workflow and a motivating work environment. • Keyboard and PC skills required; specifically Digital Vision Inc. (DVI) Operating System advanced user skills. • Mechanical Aptitude • Lensometer experience a must

Customer Service Supervisor | Walman Optical
Brooklyn Park, MN

2nd SHIFT.... JOB SUMMARY: Supervise employees and manage to a high level of efficiency the Customer Service area of the branch. Manage and report on Metrics using technology to organize, automate and synchronize sales, marketing, customer service and technical support. The Customer Service Supervisor is responsible for training and managing people and the maintenance of a TEAM environment. QUALIFICATIONS/EXPERIENCE: • Four years of laboratory/office environment experience. • Supervisory experience a plus. • Ability to demonstrate and perform to high levels of competency all aspects of Customer Service duties. • Good interpersonal, organizational and communication skills • Excellent leadership skills; ability to maintain even workflow and a motivating work environment. • Keyboard & PC experience required, specifically DVI Operating System. • CRM background preferred, including managing the company’s interactions with current and potential customers. DUTIES: • Must be able to handle all duties within Customer Service area. • Monitor and evaluate productivity through team and individual metrics and motivate the Customer Service Team to exceed goals. • Display excellent understanding of our unique selling proposition and develop the Customer Service Team to effectively communicate those benefits to potential and existing accounts. • Effectively communicate company policies and procedures to team. • Manage and train employees within the Customer Service area and assure timely performance reviews and proper documentation of performance issues. • Responsible for scheduling vacation and employee hours and for maintaining attendance and morale in the department. • Maintain a close association with accounts and address issues of product information and Rx service…render decisions to accounts on matters of company policy and procedures. • Performs other duties as assigned.

Customer Service Representative | Revolution - Nouveau Eyewear
Carrollton, TX

JOB SUMMARY: Receives requests for orders and lead times from customers and sales reps; keys orders, and relays pertinent order information to customers and sales reps. DUTIES: • Receives telephone requests for orders, order changes, adjustments and cancellations directly from customers and sales people. • Achieves and maintains rapport with customers and works to give them the best possible service. • Uses a PC to retrieve customer information, stock status information, status of purchase orders and to make changes on customer purchase orders. • Ensures that correct codes are used for retrieving and inputting information. • Follows up on inquiries by checking for delivery information. • Performs quality control on orders for accuracy. • Checks with credit department concerning credit status of customer when rush orders are received. • Performs other duties as assigned QUALIFICATIONS: • Position requires High School diploma or equivalent, plus one year of relevant work experience. • Requires strong verbal and written communication skills. • Requires professional ethics, tact and courtesy in dealing with internal & external customers. • Basic computer skills are necessary including Microsoft Word & Excel

A/R Operator | Optical Service Center
Brooklyn Park, MN

3rd SHIFT: Tuesday - Saturday 12:00 am to 8:00 am (Hours Subject to Change) JOB SUMMARY: Primary responsibility is the daily operation and maintenance of the AR coating machines. Each employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS:  Prior optical experience preferred;  The ability to multi-task;  Must be highly detail-oriented;  Must be able to work with other employees as a team;  Ability to lift at least 25 pounds above head;  Must be able to work in a fast-paced environment. DUTIES:  Operate AR coating machines;  Clean machinery and make ready for daily operations;  Daily and weekly maintenance of equipment involved in the AR coating process;  Keep a current and accurate log of all maintenance;  Troubleshoot and call for technical support on all equipment involved;  Final inspect lenses;  Sandblast parts as needed;  Ability to perform all other aspects of the AR coating process.

Customer Service Clerk I | Walman Optical
Las Vegas, NV

JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up. QUALIFICATIONS: • High School diploma, GED or equivalent and 1 year of relevant work experience • Good organizational and communication skills • Accurate Data entry • Ability to meet and maintain deadlines • Must be able to lift and/or move up to 25 pounds • Ophthalmic & Digital Vision Inc. (DVI) Software System experience a plus DUTIES: • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Frame tracing and order tray up. • Accurate and timely data entry into DVI software system. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Monitor and expedite back ordered products. Communicate delays in filling order to customer. • Receive and establish procedures for new products and file and organize product information. • Perform other duties as assigned.

Lab Tech II | Walman Optical
Duluth, MN

JOB SUMMARY: Finish Room -Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. Qualifications • 3 years laboratory work experience • Excellent lensometry skills required • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk II | Walman Optical
Ft. Wayne, IN

JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS:2 years Customer Service I experience; Ophthalmic and/or DVI software systems experience required; Good organizational and communication skills; Must be highly detail-oriented; Ability to meet and maintain deadlines; Accurate Data entry skills; Must be able to lift and/or move up to 25 pounds. DUTIES: •Receive phone orders from customers in a thorough and friendly manner. •Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. •Frame Tracing and order tray up. •Accurate and timely data entry into DVI system. •Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. •Monitor and expedite back ordered products. Communicate delays in filling order to customer. •Receive and establish procedures for new products and file and organize product information. •Perform other duties as assigned.

Customer Service Clerk | Ultra Optics
Brooklyn Park, MN

Work Hours: Monday – Friday, 8:30 a.m. - 5:00 p.m. JOB SUMMARY: To greet customers and vendors in a timely and professional manner by telephone, email and in person. Receive requests for quotations, orders and information from customers. Make quotations on standard items, write orders and relay pertinent order information to customers. Coordinate with other departments in handling purchase orders and providing service to customers. QUALIFICATIONS: • High school diploma, GED or equivalent, plus 1 year of relevant work experience. • Demonstrated ability to deal with customers • Excellent organizational skills • Good verbal and written communication skills DUTIES: • Answer phone calls in a timely professional manner and direct callers accurately using the highest degree of customer service. • Receive phone, email/on-line and fax requests for price quotations, purchase order, adjustments and cancellations directly from customers. • Use PC to retrieve customer information, stock status, status of purchase orders, and to make changes on purchase orders. Ensure correct codes are used for retrieving and inputting information. • Package, sort and route completed work by best carrier. • Perform other duties as assigned

Customer Relations Supervisor - Bilingual | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Coordinate day-to-day activities and provide leadership, development, and training to a team of customer service representatives and/or consultants. Conduct direct discussions with customers regarding technical needs as well as business inquiries, perform data entry, and coordinate with other departments to provide service to accounts. QUALIIFICATIONS: • Position requires a high school diploma/GED or equivalent and 4 years of laboratory office environment experience or a combination of education and experience commensurate with department function(s). • Supervisory experience in a technical customer service environment is a plus. • Must receive and maintain NCLE certification. • Previous background should include optical knowledge as well as demonstrated ability to deal with customers. • Typing skills and functional knowledge of PC’s and various business software packages necessary. • Must be organized and detail oriented. • Strong verbal and written communication skills required. • Bilingual skills required; English & Spanish are a must (writing, translating & listening) DUTIES: • Provide leadership to team of customer service representatives and/or consultants, and support to the requirements established by the department management for execution of world class customer service. • Receive, process, and communicate price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Use PC to retrieve customer information, stock status information, the status of orders, and to input customer orders. • Support the development of business reports or other communications needed by staff or customers. • Assist manager and assume responsibilities in their absences. • Manage and train employees within the Customer Service area and conduct timely performance evaluations, proper documentation of performance issues and maintain a motivating work environment for customer service team and Contact Lens Consultants. • Perform other duties as assigned.

Field Service Technician | Walman Instrument Division
Servicing the Philadelphia / North East Region

(Home based out of the New Jersey / Philadelphia area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

Assistant Branch Manager | Walman Optical
York, PA

JOB SUMMARY: To assist in the supervision of employees and production within the branch. Assist with production and quality control for customer service, data entry and inventory personnel. Responsible for scheduling vacation and employee hours and for maintaining attendance and morale in the department. QUALIFICATIONS/EXPERIENCE: •Optical training and a minimum of five years hands-on Laboratory Production experience, Customer Service and/or DVI Operating System experience •Supervisory / Assistant Management experience preferred RESPONSIBILITIES: •Can demonstrate performance of all aspects of laboratory activity including clerical and customer service duties and can manage various processes to achieve a high quality of product and services to customer standards. •Assist in managing and training of employees and assures timely performance reviews, proper documentation of performance issues and insures a positive work environment. •Effectively communicates with all levels of the organization to assure understanding and the proper application of company policies, practices and procedures. •Continually reviews and searches for ways to improve processes to simplify jobs, eliminate non-value added tasks and reduce costs and makes recommendations to branch management.

Lab Tech II | Walman Optical
La Crosse, WI

JOB SUMMARY: Finish Room...Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: •3 years laboratory work experience •Excellent lensometry skills required •The ability to multi-task •Must be highly detail-oriented •Demonstrated mechanical aptitude helpful •Must be able to work in a fast-paced environment •Must be able to lift and/or move up to 50 pounds •Specific vision abilities required by this job include close vision and color vision. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Equal Employment Opportunity/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law. To request that the company consider granting an accommodation, please contact the Walman - Human Resources Department at 612.520.6021.