Walman Employment

We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry.

Walman Optical Company offers a competitive salary and an excellent benefit package, including: medical, dental, 401(k), and, because we are a 100% employee-owned company (ESOP), the structure to share in the profits of the company.

We are seeking motivated, quality employees looking for long term employment. If you fit this description and are interested in pursuing one of the opportunities listed here, please submit your resume and salary history to:

Walman | HR Department
801 12th Avenue North
Minneapolis, MN 55411
Fax 612.520.6096
Email: hr@walman.com

Director of Field Operations | Walman Optical
Minneapolis, MN

JOB SUMMARY: Managerial responsibility for the efficient operation of branch laboratories and related functions of Walman Optical as assigned by VP/General Manager of the Division. POSITION SPECIFICS: • Leadership role for operations program management and consulting for branch manufacturing and service operations including: purchasing, materials management, maintenance, tooling, manufacturing engineering, production scheduling, planning, quality assurance and customer service to obtain optimum efficiency and safety of operations. • Leads in alignment with the Global Supply Chain function, the responsibilities and objectives which ensure parts, supplies and materials are available, optimal, high quality at lowest overall cost. • Co-ordinates and supports quality assurance and engineering initiatives and programs. Develops operating procedures to maintain and improve high production quality in order to achieve and maintain a market-leading position. • Actively participate and engage in continuous improvement processes such as our Four Disciplines of Execution (4DX) program. EXPERIENCE/EDUCATION/QUALIFICATIONS: • 4 year college degree or equivalent manufacturing industry experience; optical industry experience preferred. • A minimum of eight years of operational responsibilities such as in-company job experience at a managerial level. • Strong leadership and communication skills. • Experience and proficiency with Microsoft Office Suite of Products. • Strong analytical skills required. • Training or education of automated and robotic handling systems and automated workflow analysis. • Must be willing to travel 50% of time. • Must possess and maintain valid driver’s license and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy.

IS Operations and Support Specialist II | Walman IS Dept.
Minneapolis, MN

JOB SUMMARY: Provide advanced Help Desk services to Walman Employees for DVI Operations, commercial and internally developed applications, and Intranet and network connectivity. QUALIFICATIONS: Two-year college/technical school degree and a minimum of four (4) years of relative work experience supporting information services in a multi-site environment; or equivalent combination of education and experience commensurate with position requirements. Additional requisite knowledge and skills: • Advanced DVI software and internal applications knowledge • Complex technical problem analysis and resolution experience • Advanced ophthalmic product knowledge • Working knowledge of computer technology, networks and Microsoft products • Strong customer service and technical support experience • Strong written and verbal communication • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Co. Motor Vehicle Policy PRIMARY RESPONSIBILITIES: • Develop, document and test DVI operational processes and procedures • Recommend, configure, implement and support DVI advanced functionality • Test and deploy DVI releases • Analyze and maintain master data for DVI, data warehouse and vendors • Provide operational and technical support for integrations, vendor partnerships, marketing programs and facility transitions • Train and advise IS Operations and Support Specialist I and Walman employees • Position requires occasional travel (approximately 15% of the time) • Perform other duties as assigned

Account Manager | ImageWear Division
California....San Francisco, Sacramento, San Jose and surrounding area

JOB SUMMARY: Generate new and active sales within the assigned sales territory. Exceed established sales quotas. Manage high level of customer service and maintain positive business relationships. POSITION RESPONSIBILITIES: •Manage sales activities with accounts in the assigned territory. •Utilize the computer to communicate, place orders and maintain reports. •Follow the sales call process and be proficient in each area. •Submit reports and complete special projects within the timeframe established by sales management. •Identify territory zones then develop an effective call cycle to maximize efficiency and productivity. •Maintain sales sample bags, materials, and customer information in a neat, clean, and organized manner. •Meet / Exceed sales quotas. •Maintain effective budgetary control of travel expenses. •Communicate pertinent information to all levels of the organization. •Protect client and Walman business interests. •Perform other duties as assigned by sales management QUALIFICATIONS: •Four-year college degree preferred, with emphasis on business-related fields •Minimum three (3) years of optical industry sales experience ( ideally Frame sales) •Strong self-management, with proven ability to meet & maintain deadlines •Strong presentation and professional selling skills •Basic computer skills •Ability to travel, with up to 50% overnight travel required •Must possess and maintain a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy.

Lab Supervisor 2 | Walman Optical
Omaha, NE

JOB SUMMARY: Must be able to work variable shifts: 2nd / 3rd shift a necessity. Supervise employees and manage to a high level of efficiency in the manufacturing area of the branch. Manage and report on team metrics, using tools in our Four Disciplines of Execution (4DX) program. The Supervisor is also responsible for providing communication and coaching to all teammates and for the maintenance of a TEAM environment. QUALIFICATIONS/EXPERIENCE: •Associates Degree or specialized training and 6 years of laboratory environment or experience commensurate with department functions. •Must be able to perform to high levels of competency all aspects of lab manufacturing. •Good interpersonal, organizational and communication skills. •Prior Supervisory experience preferred. •Excellent leadership skills with ability to maintain an even workflow and a motivating work environment. •Keyboard and PC skills required; specifically Digital Vision Inc. (DVI) Operating System advanced user skills. •Mechanical Aptitude •Lensometer experience a must

Marketing Associate | ADO Practice Solutions
Minneapolis, MN

JOB SUMMARY: The Marketing Associate works in conjunction with the ADO Marketing Manager to grow independent eye care practices in a defined territory. This position involves managing a wide range of marketing collateral, promoting and executing marketing plans, developing brand cohesion for the eye care professional and increasing revenue in all business channels. Position responsibilities also include: tracking and reporting results of all marketing initiatives and recommending improvements as necessary to increase the overall success of marketing efforts. POSITION SPECIFICS: • Oversee full scope of assigned member accounts …responsible for member satisfaction and execution of marketing program deliverables. • Assist in the development of yearly strategic marketing plans for each member. • Measure, track and report results and adjust programs to continually improve performance. • Manage relationships and coordinate marketing activities with customers, internal team members and external partners. • Develop and formulate marketing materials and strategies; internal collateral, direct mail, print advertising, broadcast media, online display ad campaigns, social media, SEM/SEO, internal/external referral promotions, member communications and event coordination, etc. • Occasional travel (25%) to industry and ADO events. Some weekend travel required. • Perform other duties as assigned. EDUCATION / QUALIFICATIONS: • BA or BS Degree in Marketing and a minimum of 3 years of related marketing experience or equivalent combination of education and experience. • Excellent organization and project/campaign management skills. • Experience defining and managing project scope and deliverables using both onsite and offsite resources. • This position requires creativity, flexibility, time management skills and strong verbal and written communication skills. • Proficient in utilizing CRM systems, data analysis and Microsoft Office applications. Experience in Adobe design programs preferred (Photoshop, InDesign & Illustrator). • Must possess and maintain a valid driver’s license and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy.

International Customer Service Representative | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Receive incoming calls; data entry of orders, transfer calls to appropriate personnel and coordinate with other departments to provide service to customers. QUALIFICATIONS: • High School diploma, GED or equivalent; plus six months to one year of related work experience. • Demonstrated ability to deal with customers. • Strong verbal and written communication skills. • Bilingual skills; Spanish and English are a must (writing, translating & listening skills required). • Must be organized and detail oriented. • PC knowledge and good typing skills required. DUTIES: • Receive price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Maintain rapport with customers and works to give them the best possible service. • Use PC to retrieve customer information, product availability, order status, and to input customer orders. • Must be able to take a minimum of 50 calls per day and type a minimum of 150 orders daily. • Create shipping proformas, invoices, and customs forms • Ship, pack, track and organize all international shipments. • Responsible for collection calls to past due accounts. • Other duties as assigned.

Customer Service Clerk II | Walman Optical
Brooklyn Park , MN

Hours: Mon- Fri 9:00 am to 5:30 pm (Hours subject to change) JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS:2 years Customer Service I experience; Ophthalmic and/or DVI experience required; Good organizational and communication skills; Must be highly detail-oriented; Ability to meet and maintain deadlines; Accurate Data entry skills; Must be able to lift and/or move up to 25 pounds. DUTIES: •Receive phone orders from customers in a thorough and friendly manner. •Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. •Frame Tracing and order tray up. •Accurate and timely data entry into DVI system. •Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. •Monitor and expedite back ordered products. Communicate delays in filling order to customer. •Receive and establish procedures for new products and file and organize product information. •Perform other duties as assigned.

Lab Tech I | Walman Optical
Rockford, IL

JOB SUMMARY: Finish Room -Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: High School diploma, GED or equivalent • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Primary responsibility will include, but, not limited to: Lens Tinting. Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Mailroom / Customer Service Clerk I | Walman Optical
Fargo, ND

Part-Time Position JOB SUMMARY: Responsible for the timely movement of materials in and out of the mailroom. Perform a variety of customer service duties such as answering telephone inquiries, entering orders, frame tracing and order tray up. QUALIFICATIONS: Good organizational and communication skills Accurate Data entry Ability to meet and maintain deadlines Able to lift and/or move 50 pounds DUTIES: • Opens and sorts all incoming mail and orders according to established procedures. • Packages completed work for shipment in a neat and professional appearing manner, including informational and/or promotional materials. • Sorts and routes completed work by best carrier. • Order mailroom supplies as needed. • Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. • Match invoices and file as necessary. • Frame tracing and order tray up. • Accurate and timely data entry. • Receive phone orders from customers in a thorough and friendly manner. • Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. • Perform other duties as assigned.

Regional Operations Manager | Walman Optical
West Region...Including the following branch locations: Minot, Fargo, Denver, Las Vegas, Billings, Missoula, and Kent.

Minneapolis based preferred or Western airline hub city, such as Denver or Seattle TRAVEL: Extensive travel required for on-site branch visits, 80% or more. Occasional weekends for operations projects, meetings and/or continuing education. Managerial responsibility for the efficient operation of all branch laboratories within assigned region. Responsible for the management and efficient use of all Ophthalmic Division operational assets; directly responsible for asset optimization and branch profitability. POSITION SPECIFICS: • Strong personal leadership, customer service, and communications skills; • Strong organizational, motivational and administrative skills; analytical skills; experience with manufacturing and process workflow optimization; • Excellent understanding of branch operations and customer care for optimal service, production and workflow efficiencies; • Ability to train and direct personnel; • Advanced computer skills with business process design applications; Digital Vision Inc. (DVI) optical lab software knowledge important; • Must possess and maintain a valid driver’s license with insurable driving record that complies with the Walman Optical Motor Vehicle Policy. EXPERIENCE AND EDUCATION: • Four-year college degree or equivalent experience • Training in optical technology or equivalent manufacturing industry experience • Advanced computer skills; Digital Vision Inc. (DVI) optical lab software preferred • Minimum 5 years management or supervisory experience • Must be able to travel by air and auto.

Lab Tech II | Walman Optical
Green Bay, WI

JOB SUMMARY: Responsible for performing a variety of production tasks for manufacturing prescription eyewear. Employee is responsible for the quality and quantity of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • Minimum 3 years of Optical Lab work experience • Ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • The employee must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision • Excellent lensometry skills required. DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear

Mailroom / Delivery Clerk | Walman Optical
Omaha, NE

Work Hours: Monday- Friday 9:00am to 6:00pm JOB SUMMARY: Responsible for the timely movement of materials in and out of the mail room and for the timely pickup and delivery of orders and products. QUALIFICATIONS: • Good reading and writing skills • Good organizational and communication skills • Ability to meet and maintain deadlines • Must be able to lift and/or move up to 50 pounds • Must possess and maintain a valid driver’s license & insurable driving record that complies with the Walman Optical Co. Motor Vehicle policy DUTIES: • Open and sort incoming packages per procedures • Prepare completed work for shipment prior to deadlines • Sort and route completed work by best carrier • Match invoices and file as necessary • Order and maintain necessary supplies • Perform other duties as assigned

Lab Tech I | Walman Optical
Duluth, MN

JOB SUMMARY: Finish Room -Responsible for performing a variety of production tasks for manufacturing Rx work. Employee is responsible for the quality of the work performed and is expected to know the quality and safety requirements for every operation that they perform. QUALIFICATIONS: • The ability to multi-task • Must be highly detail-oriented • Demonstrated mechanical aptitude helpful • Must be able to work in a fast-paced environment • Must be able to lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision and color vision DUTIES: Machine operation and hand assembly processes in performance or manufacture of prescription eyewear.

Customer Service Clerk II | Walman Optical
Ft. Wayne, IN

JOB SUMMARY: Perform a variety of customer service responsibilities such as answering telephone inquiries, entering orders, frame tracing and order tray-up. QUALIFICATIONS:2 years Customer Service I experience; Ophthalmic and/or DVI software systems experience required; Good organizational and communication skills; Must be highly detail-oriented; Ability to meet and maintain deadlines; Accurate Data entry skills; Must be able to lift and/or move up to 25 pounds. DUTIES: •Receive phone orders from customers in a thorough and friendly manner. •Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely. •Frame Tracing and order tray up. •Accurate and timely data entry into DVI system. •Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area. •Monitor and expedite back ordered products. Communicate delays in filling order to customer. •Receive and establish procedures for new products and file and organize product information. •Perform other duties as assigned.

Customer Service Clerk | Ultra Optics
Brooklyn Park, MN

Work Hours: Monday – Friday, 8:30 a.m. - 5:00 p.m. JOB SUMMARY: To greet customers and vendors in a timely and professional manner by telephone, email and in person. Receive requests for quotations, orders and information from customers. Make quotations on standard items, write orders and relay pertinent order information to customers. Coordinate with other departments in handling purchase orders and providing service to customers. QUALIFICATIONS: • High school diploma, GED or equivalent, plus 1 year of relevant work experience. • Demonstrated ability to deal with customers • Excellent organizational skills • Good verbal and written communication skills DUTIES: • Answer phone calls in a timely professional manner and direct callers accurately using the highest degree of customer service. • Receive phone, email/on-line and fax requests for price quotations, purchase order, adjustments and cancellations directly from customers. • Use PC to retrieve customer information, stock status, status of purchase orders, and to make changes on purchase orders. Ensure correct codes are used for retrieving and inputting information. • Package, sort and route completed work by best carrier. • Perform other duties as assigned

Customer Relations Supervisor - Bilingual | X-Cel Specialty Contacts
Duluth, GA

JOB SUMMARY: Coordinate day-to-day activities and provide leadership, development, and training to a team of customer service representatives and/or consultants. Conduct direct discussions with customers regarding technical needs as well as business inquiries, perform data entry, and coordinate with other departments to provide service to accounts. QUALIIFICATIONS: • Position requires a high school diploma/GED or equivalent and 4 years of laboratory office environment experience or a combination of education and experience commensurate with department function(s). • Supervisory experience in a technical customer service environment is a plus. • Must receive and maintain NCLE certification. • Previous background should include optical knowledge as well as demonstrated ability to deal with customers. • Typing skills and functional knowledge of PC’s and various business software packages necessary. • Must be organized and detail oriented. • Strong verbal and written communication skills required. • Bilingual skills required; English & Spanish are a must (writing, translating & listening) DUTIES: • Provide leadership to team of customer service representatives and/or consultants, and support to the requirements established by the department management for execution of world class customer service. • Receive, process, and communicate price quotations, orders, order changes, adjustments, and cancellations directly from customers. • Use PC to retrieve customer information, stock status information, the status of orders, and to input customer orders. • Support the development of business reports or other communications needed by staff or customers. • Assist manager and assume responsibilities in their absences. • Manage and train employees within the Customer Service area and conduct timely performance evaluations, proper documentation of performance issues and maintain a motivating work environment for customer service team and Contact Lens Consultants. • Perform other duties as assigned.

Field Service Technician | Walman Instrument Division
Servicing the Philadelphia / North East Region

(Home based out of the New Jersey / Philadelphia area) JOB SUMMARY: Perform on-site service and sales support at customer location. Prepare service report, details product problems encountered, service work completed and replacement parts used. Obtains customer authorization for service work to be completed based upon estimated costs. Has regular communication with customers & vendors. QUALIFICATIONS: • 3 years of experience with ophthalmic or medical instrumentation; • Minimum 2 years of experience with electrical/mechanical background; • Recent graduates with an Associates’ Degree in Electronics Technology or Biomedical Technology programs are encouraged to apply; • Understanding of electrical/mechanical, schematics/drawings required; • Strong communication skills required…A positive attitude and desire to provide world-class customer service required; • Must be willing to travel up to 60% of the time, with overnight stays required; • Must possess a valid driver’s license and insurable driving record that complies with the Walman Optical Company Motor Vehicle Policy; • Must be able to lift and/or move up to 50 pounds. DUTIES: • Perform on-site service and sales support at customer locations • Prepare service estimates and receipts for invoicing • Maintain time log data sheets • Telephone communications with both customers and vendors • Regular travel is a requirement of the position • Perform other duties as assigned

Assistant Branch Manager | Walman Optical
York, PA

JOB SUMMARY: To assist in the supervision of employees and production within the branch. Assist with production and quality control for customer service, data entry and inventory personnel. Responsible for scheduling vacation and employee hours and for maintaining attendance and morale in the department. QUALIFICATIONS/EXPERIENCE: •Optical training and a minimum of five years hands-on Laboratory Production experience, Customer Service and/or DVI Operating System experience •Supervisory / Assistant Management experience preferred RESPONSIBILITIES: •Can demonstrate performance of all aspects of laboratory activity including clerical and customer service duties and can manage various processes to achieve a high quality of product and services to customer standards. •Assist in managing and training of employees and assures timely performance reviews, proper documentation of performance issues and insures a positive work environment. •Effectively communicates with all levels of the organization to assure understanding and the proper application of company policies, practices and procedures. •Continually reviews and searches for ways to improve processes to simplify jobs, eliminate non-value added tasks and reduce costs and makes recommendations to branch management.

Laboratory Branch Manager | Walman Optical
Denver, CO

JOB SUMMARY: Overall leadership and managerial responsibility for the efficient operation and production of an Ophthalmic Laboratory serving the account base in such a way as to expand and sustain the growth of the branch. Additionally, the Branch Manager is responsible for laboratory profitability and maintenance of a TEAM environment among the office and production staff in the service to our accounts. POSITION SPECIFICS: • Must be technically sound and have familiarity with lab functions for the production of ophthalmic lenses; • Working knowledge of inventory control methods, P & L statements and production work flow; • Strong personal leadership and communication skills; • Ability to build/manage employee team...hire, train, coach and motivate personnel; • Maintain a safe work environment in compliance with OSHA standards; • Ability to interface with customer accounts and sales team...retain, develop and foster customer relations. • Must possess and maintain a valid Driver’s License and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy. QUALIFICATIONS / EXPERIENCE: • Management / Assistant Management experience • Minimum 5 years hands-on laboratory production experience; Surfacing &/or Finishing • Training in optical technology or equivalent manufacturing industry experience • Digital Vision Inc. (DVI) Operating System software experience a major plus

Equal Employment Opportunity/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law. To request that the company consider granting an accommodation, please contact the Walman - Human Resources Department at 612.520.6021.